Refund, Return, and Cancellation Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Refund, Return, and Cancellation Policy is issued by Ceedos, a brand registered under SGHLB AGRO FARM LLP, having its registered and operational office located at 2/395B, Sathyanagar, Jakkampatti, Andipatti, Theni, Tamil Nadu 625512 (“Company,” “We,” “Our,” or “Us“). This policy outlines the terms and conditions under which refunds, returns, and cancellations will be processed for purchases made through our e-commerce website (“Platform“).

By accessing and using our Platform, you agree to abide by the terms outlined in this Policy.

1. General Guidelines

1.1 This Policy is applicable only to purchases made through the official Platform operated by Ceedos.
1.2 Refunds, returns, and cancellations are accepted strictly as per the terms mentioned herein.
1.3 We sell perishable products, such as dry fruits, nuts, sugar, and other food items; hence certain restrictions apply to ensure quality and safety.

2. Return Policy

2.1 Eligibility for Returns

A product will be eligible for a return only under the following conditions:

• The original product package or outer package is damaged upon delivery.
• Proof of the damage must be provided in the form of a video of the unpacking process clearly showing the damage to the package and/or product.
• The request for return must be raised within 3 days from the date of product delivery.

2.2 Process for Raising a Return Request

To initiate a return:

1. Contact Us: Send an email to [email protected] or call us at +91 9360902022 within 3 days of delivery.
2. Provide Proof: Share a clear unpacking video showing the damaged product/package.
3. Verification: Our team will verify the claim within 2-3 business days and confirm the eligibility for return.

2.3 Return Conditions

• The product must be returned in its original packaging with all accompanying tags, invoices, or documents intact.
• Returns are allowed only for damaged products as stated above.
• Products cannot be returned under reasons such as taste, change of mind, or dislike of the product unless they fall under damaged or defective conditions.

3. Refund Policy

3.1 Refund Eligibility

Refunds will be issued in the following cases:

• Return requests approved due to damaged product packaging or damaged outer packaging (as per Section 2).
• Cancellation of orders before shipment (as detailed in Section 4).

3.2 Refund Process

• Once the return request is approved and the product is received (if applicable), the refund will be processed.
• Refunds will be processed to the original payment method used during the purchase.
• Refunds will be processed within 5-7 business days from the date of approval.

3.3 Non-Refundable Situations

Refunds will not be processed under the following circumstances:

• Failure to provide the unpacking video or adequate proof of product damage.
• Return requests raised after 3 days from delivery.
• Products returned without original packaging, tags, or invoices.
• Products damaged due to improper handling or storage after delivery.

4. Cancellation Policy

4.1 Order Cancellation by Customer

• You may cancel your order only until the product has been shipped.
• To cancel an order, please contact us immediately at [email protected] or call +91 9360902022.
• Once the product has been shipped, cancellations will not be entertained.

4.2 Order Cancellation by Company

Ceedos reserves the right to cancel an order in the following cases:

• The product is out of stock or unavailable.
• Technical issues with payment processing or order details.
• Orders placed with fraudulent or incomplete information.

In such cases, a full refund will be initiated, and the amount will be credited to the original payment method within 5-7 business days.

5. Shipping and Delivery of Returns

5.1 Once a return request is approved, customers are required to ensure the product is returned to us securely.
5.2 Customers will receive instructions for the return process (shipping address, courier details, etc.).
5.3 Return shipping costs will be handled as follows:

• For damaged products: Shipping costs will be borne by Ceedos.
• Customers must cooperate to ensure proper and timely shipping of returned products.

6. Important Notes

6.1 Unpacking Video:
Customers are strongly encouraged to record a video of the unpacking process for all deliveries. This serves as valid proof in case of damaged or defective products.

6.2 Product Handling:
Products like dry fruits, nuts, and sugar are perishable items. Proper handling, storage, and care of delivered products are the customer’s responsibility. Returns or refunds will not be processed for products damaged after delivery due to improper handling.

6.3 Refund Timelines:
Refund timelines may vary depending on the bank, payment gateway, or payment method. If the refund does not reflect in your account after 7 business days, please contact us for assistance.

7. Grievance Redressal

For any concerns, disputes, or queries related to refunds, returns, or cancellations, you may contact:

Grievance Officer: [Insert Name]
Email: [email protected]
Phone: +91 9360902022

Our team will respond to your query within 2-3 business days and ensure timely resolution.

8. Modifications to this Policy

Ceedos reserves the right to modify or update this Policy at any time. Changes will be effective upon posting on the Platform. We encourage customers to review this Policy periodically.

Contact Information:
For further assistance, feel free to reach out:

Ceedos
SGHLB AGRO FARM LLP
2/395B, Sathyanagar, Jakkampatti,
Andipatti, Theni, Tamil Nadu 625512
Email: [email protected]
Phone: +91 9360902022

By purchasing products from Ceedos, you confirm that you have read, understood, and agree to this Refund, Return, and Cancellation Policy.