Effective Date: [Insert Date]
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This Shipment Policy (“Policy“) is issued by Ceedos, a brand registered under SGHLB AGRO FARM LLP, having its registered and operational office located at 2/395B, Sathyanagar, Jakkampatti, Andipatti, Theni, Tamil Nadu 625512 (“Company,” “We,” “Our,” or “Us“).

This Policy outlines the terms and conditions under which products purchased from our e-commerce website (“Platform“) will be shipped to customers. By accessing or purchasing from our Platform, you agree to the terms mentioned herein.

1. General Shipping Guidelines

1.1 Ceedos ships dry fruits, nuts, sugar, and other food products to customers across India.
1.2 All orders will be processed and shipped only after successful payment confirmation.
1.3 Shipping timelines, methods, and charges may vary depending on the delivery location, order size, and weight.
1.4 We do not guarantee delivery to restricted or inaccessible locations (e.g., remote or non-serviceable areas).

2. Shipping Timelines

2.1 Order Processing Time:

• All orders will be processed and dispatched within 1-2 business days from the date of order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

2.2 Estimated Delivery Time:

• Delivery times vary based on location. Typically, deliveries will be completed within:
  • 3-5 business days for metro cities.
  • 5-7 business days for non-metro and remote locations.

2.3 In cases of unforeseen circumstances such as natural disasters, strikes, government restrictions, or courier delays, delivery may be impacted. Ceedos will make every effort to ensure timely delivery but does not accept liability for such delays.

3. Shipping Charges

3.1 Standard Shipping Charges:

• Shipping charges will be calculated based on the weight of the products and the delivery location. The charges will be clearly mentioned at the time of checkout.

3.2 Free Shipping:

• We may offer free shipping on orders exceeding a certain value (as specified from time to time on our Platform).

3.3 Additional Costs:

• Any additional charges such as octroi, state entry taxes, or local levies applicable to the delivery location will be borne by the customer.

4. Delivery Terms

4.1 Delivery Partners:

• Ceedos partners with reliable courier services to ensure smooth and timely delivery of orders.

4.2 Delivery Address:

• Customers must provide a complete and accurate address along with a valid contact number at the time of order placement.
• Once shipped, the delivery address cannot be changed.

4.3 Delivery Attempts:

• Our delivery partners will make two delivery attempts. If the recipient is unavailable, the package will be returned to us.
• If the product is returned due to incorrect address or failure to accept the delivery, Ceedos reserves the right to charge additional re-shipping costs.

4.4 Proof of Delivery:

• Deliveries will require a signature or an OTP verification from the customer at the time of delivery.

5. Damaged or Missing Shipments

5.1 Damaged Shipments:

• If the product packaging is damaged at the time of delivery, customers must:
  • Refuse the delivery and inform us immediately at [email protected] or +91 9360902022.
  • Share clear images/videos of the damaged package for verification.

5.2 Missing Shipments:

• In case a product is not delivered within the estimated timeline, customers are advised to contact us. We will investigate the issue and provide a resolution within 2-3 business days.

5.3 Unpacking Video:

• Customers are strongly advised to record a video while unpacking the delivered products to serve as proof in case of damage or missing items.

6. Tracking of Orders

6.1 Once the order is shipped, customers will receive a tracking ID via email or SMS.
6.2 Customers can track their orders on the courier partner’s website using the provided tracking details.

7. Restricted Delivery Locations

7.1 Ceedos may not deliver to certain remote, restricted, or non-serviceable areas as determined by our delivery partners.
7.2 In such cases, customers will be notified, and a full refund will be processed for the undeliverable order.

8. Delayed or Lost Shipments

8.1 In case of delayed delivery or loss of shipment during transit, Ceedos will take necessary steps to resolve the issue in coordination with the courier service.
8.2 Customers will be informed of the resolution status, and if the shipment cannot be delivered, a replacement or refund will be initiated as applicable.

9. Customer Responsibilities

9.1 Ensure accurate shipping details (address, contact number, pin code) are provided while placing the order.
9.2 Cooperate with delivery agents for timely acceptance of shipments.
9.3 Record a video during unpacking to claim damages (if any).

10. Modifications to this Policy

Ceedos reserves the right to modify, update, or amend this Shipment Policy at any time. The updated Policy will be effective upon posting on our Platform. We encourage you to review this Policy periodically.

11. Contact Information

For any queries, concerns, or complaints regarding shipments, customers can reach out to us:

Ceedos
SGHLB AGRO FARM LLP
2/395B, Sathyanagar, Jakkampatti,
Andipatti, Theni, Tamil Nadu 625512
Email: [email protected]
Phone: +91 9360902022

By placing an order on our Platform, you agree to this Shipment Policy.