Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Privacy Policy is issued by Ceedos, a brand registered under SGHLB AGRO FARM LLP, having its registered and operational office located at 2/395B, Sathyanagar, Jakkampatti, Andipatti Theni, Tamil Nadu 625512 (“Company,” “We,” “Our,” or “Us”). It governs the collection, storage, usage, disclosure, and protection of personal information (“PII”) shared by users (“You,” “Your,” “User,” or “Customer”) while using our website/platform (“Platform”).

1. About this Privacy Policy

1.1 This Privacy Policy outlines how Ceedos collects, uses, and protects the personal and non-personal information provided by you while accessing or purchasing products from our Platform.
1.2 By accessing our Platform or using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
1.3 This Privacy Policy complies with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information (“PII”) Provided by You

During account creation, purchase, or while using our services, we may collect:

• Name
• Date of Birth (DOB) (used for reward programs)
• Email Address
• Contact Number
• Delivery/Shipping Address
• Payment Information (e.g., bank details, UPI IDs, credit/debit card information processed securely via payment gateways)

2.2 Information Automatically Collected

When you interact with our Platform, we automatically collect:

• IP Address
• Browser Type
• Device Information (e.g., Device ID, OS version)
• Geo-location Information (if permitted by you)
• Activity on the Platform, including:
  • Pages visited, time spent on each page
  • Products viewed, searched, or purchased

2.3 Cookies and Similar Technologies

We use cookies and similar tools to improve your user experience, personalize content, analyze platform usage, and facilitate targeted advertisements.

• Cookies: Small text files placed on your device.
• You can modify your browser settings to accept or decline cookies.

3. Purpose of Collecting Information

We collect and use your PII for the following purposes:

3.1 Account Creation and Management: To create your account, authenticate your identity, and manage your transactions.
3.2 Processing Orders: To process your orders, payments, and deliver products to your specified address.
3.3 Reward Programs: Using Date of Birth (DOB) and other details for loyalty programs, offers, and personalized rewards.
3.4 Customer Service: To respond to your queries, resolve issues, and provide support.
3.5 Internal Analytics: To conduct market research, understand user preferences, and improve our services, products, and Platform.
3.6 Marketing and Promotions: Sending personalized offers, updates, newsletters, and advertisements based on your preferences.
3.7 Legal and Compliance:

• Complying with applicable legal obligations.
• Investigating and preventing fraud, unauthorized access, or misuse of our Platform.

4. Sharing of Information

We respect your privacy and do not sell your personal information. However, your data may be shared in the following limited circumstances:

4.1 Service Providers: We may share your data with trusted third-party service providers for:

• Payment Processing (e.g., Razorpay, Paytm)
• Delivery and Shipping Partners
• IT Support and Maintenance
• Marketing and Advertising Agencies

4.2 Legal Requirements: We may disclose your information if required by:

• Law enforcement agencies or government bodies under applicable laws.
• Court orders, subpoenas, or legal processes.

4.3 Fraud Prevention: To detect, prevent, or investigate fraud, unauthorized activities, or breaches of terms.
4.4 Corporate Transactions: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of such transactions.

5. Your Rights

As a user of our Platform, you have the following rights:

5.1 Access and Update: You may access, review, and update your personal information anytime by logging into your account.
5.2 Withdraw Consent: You can withdraw your consent for the use of your data by contacting us at [email protected]. Upon withdrawal, we will cease processing your PII, except for legal compliance purposes.
5.3 Data Portability: You can request your personal data in a machine-readable format.
5.4 Opt-out of Marketing: You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails.

6. Data Retention

6.1 We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
6.2 Post account deletion or withdrawal of consent, certain anonymized data may be retained for internal analysis, fraud prevention, and legal purposes.

7. Security Measures

7.1 We take appropriate technical, physical, and administrative measures to safeguard your information against unauthorized access, alteration, or misuse.
7.2 Payment information is processed through secure and encrypted payment gateways.
7.3 While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Platform may contain links to third-party websites. These external sites operate independently and have their own privacy policies. We do not assume any responsibility for the content or practices of such linked websites.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we discover that such data has been collected, we will delete it promptly.

10. Grievance Redressal

If you have any concerns, queries, or complaints regarding this Privacy Policy or your personal information, you may contact our Grievance Officer:

Grievance Officer: [Insert Name]
Email: [email protected]
Phone: +91 9360902022

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. We encourage you to review this Privacy Policy periodically. Any updates will be notified on the Platform, and your continued use of the Platform will constitute acceptance of the updated policy.

12. User Consent and Acknowledgment

By accessing our Platform and using our services, you:

• Confirm that you are at least 18 years of age and legally competent to agree to this Privacy Policy.
• Consent to the collection, processing, and sharing of your information as described herein.
• Acknowledge that you have read and understood this Privacy Policy.

For any further queries regarding this Privacy Policy, please contact us at:

Ceedos,
SGHLB AGRO FARM LLP
2/395B, Sathyanagar, Jakkampatti,
Andipatti, Theni, Tamil Nadu 625512
Email: [email protected]
Phone: +91 9360902022